Privacy policy

1. Introduction

cidadaoativo.com (“we,” “us,” or “our”) respects your privacy and is committed to complying with all applicable U.S. data protection laws, including the California Consumer Privacy Act (CCPA/CPRA), California Online Privacy Protection Act (CalOPPA), Children’s Online Privacy Protection Act (COPPA), and FTC guidelines. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit or use our website (www.cidadaoativo.com), make purchases, or interact with our services. It also details your rights, including opt‑out mechanisms, and how to exercise them.

2. Information We Collect

We collect personal information that you voluntarily provide and information collected automatically during your use of our site:
  • Voluntarily Provided Information: Name, email address, phone number, shipping/billing address, payment details (processed via third‑party payment processors; we do not store full credit card numbers), order history, account credentials, and any information submitted via contact forms or customer support inquiries.
  • Automatically Collected Information: IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on site, clickstream data, and usage statistics. We may use cookies, web beacons, and similar tracking technologies to collect this data.
  • Third‑Party Sources: We may receive limited information from trusted third parties (e.g., payment processors, shipping carriers, analytics providers) solely to fulfill orders, improve services, and prevent fraud.

3. How We Use Your Information

We use collected personal information for the following purposes:
  • Process, fulfill, and track orders and payments;
  • Provide customer support, respond to inquiries, and resolve issues;
  • Send transactional communications (order confirmations, shipping updates, receipts);
  • Send marketing and promotional communications (with your consent, where required);
  • Improve website functionality, user experience, and product offerings;
  • Prevent fraud, verify identity, and enforce our Terms of Service;
  • Comply with legal obligations, respond to legal requests, and protect our rights and the safety of users.

4. Sharing of Personal Information

We do not sell your personal information to third parties for commercial purposes without your explicit consent. We may share your information only in the following limited circumstances:
  • Service Providers: Third parties that perform services on our behalf (payment processing, shipping, hosting, analytics, customer support), bound by confidentiality and data protection obligations;
  • Legal Requirements: When required by law, court order, or government request, or to protect our legal rights, property, or safety;
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users;
  • With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These include encryption, access controls, secure server infrastructure, and regular security assessments. However, no electronic transmission or storage system is entirely secure; we cannot guarantee absolute security.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

7. Your Privacy Rights & Opt‑Out Policy

You have the following rights regarding your personal information, subject to applicable U.S. law:
  • Access: Request details about the personal information we hold about you;
  • Correction: Request updates or corrections to inaccurate information;
  • Deletion: Request deletion of your personal information (where legally required);
  • Data Portability: Request a copy of your personal information in a usable format;
  • Opt‑Out of Marketing: Unsubscribe from promotional emails and marketing communications;
  • Opt‑Out of Sale/Sharing: Opt out of the “sale” or sharing of your personal information (as defined under CCPA/CPRA).

Opt‑Out Instructions (Detailed)

  • Marketing Opt‑Out: To stop receiving promotional emails from us, click the “unsubscribe” link in any marketing email or send an email to cidadaoativo@outlook.com with the subject line: “MARKETING OPT‑OUT”. We will process your request within 10 business days. Transactional emails (order updates, receipts, support) are not affected.
  • CCPA/CPRA Opt‑Out of Sale/Sharing: California residents may opt out of the sale or sharing of their personal information by:
    1. Sending an email to cidadaoativo@outlook.com with the subject line: “CCPA OPT‑OUT”;
    2. Submitting a request via our website contact form with the subject “CCPA Opt‑Out”;
    3. Calling our designated support line (if available).
      We will not discriminate against you for exercising this right.
  • Cookie/Tracking Opt‑Out: You may disable cookies through your browser settings. Disabling cookies may limit certain website functionality. You may also opt out of third‑party analytics tracking via industry opt‑out tools (e.g., Network Advertising Initiative opt‑out).
To exercise any of these rights, send a verifiable request to cidadaoativo@outlook.com with your full name, email address, and a clear description of the right you wish to exercise. We may request additional information to verify your identity before processing your request.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of our website after the effective date constitutes acceptance of the revised policy.

9. Contact for Privacy Inquiries

For privacy‑related questions, requests, or complaints, contact us at:
Email: cidadaoativo@outlook.com
Subject: PRIVACY INQUIRY